Type: Posts; User: woz
I assumed the switch was cancelled by Valerie (thinking about it the Bye! may just have been exactly that and no more), you may have a point. Hopefully @Nataly will see this tomorrow and...15 Replies93 Views
Thread: Terrible service
There was a bug for leavers which prevented wattbot working so if it's not working now can you update the app and try again.
when you used wattbot did you type message the team?
I'm...5 Replies40 Views
Thread: Final bill seems to high
see reply to jen above, but to add if you've sent final readings you should only need the last statement you had to work out the bill as long as it had your balance on it.
If you've deleted...5 Replies77 Views
Thread: Final bill seems to high
You should still be able to use wattbot, if it doesn't work update the app, as this was a bug that's now fixed.
Try it, if still no joy post back?
(Don't forget to type message the team...5 Replies77 Views
This thread should be linked to in the SM FAQ for now?1 Replies37 Views
Thread: SMETS2 Meters
this is a common issue PP are working on a fix, but in the meanwhile try restarting the IHD while close to the meter, it might work.1 Replies7 Views
hi Tucker1 / Valerie
I'm sorry you don't feel welcomed, all customers and potential customers should feel welcome, the majority of posters on here are polite and friendly, irrespective of the tone...15 Replies93 Views
no problem, go to help in app or online, ask wattbot, type message the team ask for a dd review with the intention to clear your arrears and if you have a figure in mind it won't hurt to...2 Replies18 Views
I'd forgotten all about it!
congrats to David, I'm jealous..6 Replies492 Views
Thread: Switching issues
Well spotted that your mpan was incorrect, that is very unusual, have you got related supplies (i.e. 2) by any chance?
It isn't a webchat service, and nowhere does it say it is.
For...3 Replies82 Views
I shouldn't have made the poll time out, that was done because the offer was going to end...but it was extended.4 Replies135 Views
Thread: Should we get free biscuits?
Who suggested it? Let's have names...
Is the bread healthy enough? I hope it's sufficiently high in fibre and not over refined standard white bread.
Some people may want milk on their porridge,...14 Replies69 Views
Have a look at THIS
I'm sad to say it was largely ignored.10 Replies241 Views
hi Tucker, If your switch is blocked it won't be as a result of any automation at PP.
Stephen has also replied to your post. If your switch is blocked you will need to deal with EDF, PP can't do...15 Replies93 Views
Thread: Cancel switch
If you didn't complete the process then you haven't switched.
I can't advise further as I don't know how far through the process you went.
Have you downloaded the app or registered at...1 Replies16 Views
Have a read of THIS
also to say you can actually switch without knowing, PP will inform the supplier you don't have to and eventually a bill will find it's way to you from the...1 Replies18 Views
Because that's the way the energy industry works, not everyone is owed money and you have a very robust DD guarantee.10 Replies100 Views
Thread: Refer a friend...
There is no extra message during the joining process.
If you used the link then it should track, also your parents should get an update, but even if it doesn't track, (and that does happen...3 Replies42 Views
This is a public community I flagged your post as it contains personal information.
Have you read THIS ? (Ofgem)
All you can do at this stage is join PP either using the app or online...15 Replies93 Views