FAQ

When do I get my reward voucher?

  • 30 June 2020
  • 0 replies
  • 299 views

Nice one for referring a friend to Pure Planet!

Once the new member has finished their switch and we’ve collected the first payment, you'll both receive an email with the option to "get my reward".

To keep track of your referrals, you can view your ‘score card’. This has three sections:

- Referred - they've tapped your link and have a quote

- Pending - they've started their switch to Pure Planet!

- Switched - their switch is complete. Once there's a little green tick on the right, they've made their first payment and you've been emailed to collect your reward

Refer a friend score card

Not received your reward yet?

If you're expecting a reward from either referring a friend or being referred, remember that you'll be emailed to get your rewards two days after the switch date - that’s two days after the day you or your friend came on supply with Pure Planet.

If you don’t receive the email, open WattBot in your account, and type 'Where is my reward'. Watt will take some info from you - your friend's name and address, and the unique referral code. This info will then be handed to our Member Services team to check out.


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