Why can't I get a refund?

  • 16 November 2021
  • 0 replies

  • Former Community Manager
  • 7652 replies

Unfortunately, we’re no longer able to issue any refunds, but Shell Energy will be able to help.

Any credit you have with Pure Planet is protected and will be transferred across to Shell Energy. 

Once your new account is set up with Shell Energy, you’ll be able to request a refund from them.

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