Pure Planet app and web update - email auto-replies, and 'tariff & usage' split

Related products: Pure Planet app & website
Pure Planet app and web update - email auto-replies, and 'tariff & usage' split

Hi everyone,

We’ve released a new version of your Pure Planet app and web account. 

It’s version 8.19.1 for iPhone, iPad and Android. Head to the App Store or Google Play to download the new app update.

In this update, you’ll notice your ‘Tariff & usage’ section has been split in two. This is to make it clearer and quicker to find the info you’re looking for.

Tariff, usage sections in your account

Under ‘Tariff’ you can access your: tariff details, contract end date, change tariff, unit rates and Membership fee. 

Under ‘Usage’ you can view your usage graph, and meter reading history.

From today we’ve also introduced new auto-replies to emails. Whenever anyone uses help@purepla.net to contact us, they’ll get an auto reply to explain WattBot is the quickest way to get in touch - either from searching WattBot or by messaging our Member Services team. The auto reply also has links to the Community of course!

auto reply email

 

Thank you to Community members @Phil85@Redbaron and @Chinthe for flagging that the text when submitting meter readings was too pale - that issue has now been fixed.

We have lots of exciting new things coming your way soon. While our lips are sealed on the specifics for now… we can say this update also includes plenty of background work, ready for new features to be introduced in future.

Of course, the Community will be the first to know about anything new, so watch this space! :eyes:

Remember the latest version of the app may not appear for everyone straight away. It usually takes up to 24 hours for all app stores to be updated.

UPDATE: Thursday 29 April

​Good morning!

We’ve pushed out a mini-release today in preparation for some new stuff coming next week!

The latest version of the PP app is now 8.19.2 :thumbsup:

 

👍That looks better @Nataly  my app hasn't updated yet.  Look forward to seeing the new layout.


Looks much better 👍👍👍


The tariff and usage split is nice, but why does the initial screen have a bubble for "Your Tariff", that you hardly ever need to look at, instead of "Your Usage" that is more useful (and used to be therre).

Good to see the bug with the monthly usage display has been resolved.


The tariff and usage split is nice, but why does the initial screen have a bubble for "Your Tariff", that you hardly ever need to look at, instead of "Your Usage" that is more useful (and used to be therre).

Good to see the bug with the monthly usage display has been resolved.

I agree, a link bubble for usage would be more useful, as that is the only thing that constantly changes


Glad you’re enjoying the tariff + usage split everyone, that’s really good to know. :thumbsup:

There are more changes coming soon which should address the ‘tariff’ moon feedback @Mark Pocock @Duppy! (Sorry not to be able to say any more just now:zipper_mouth: )


Good morning!

We’ve pushed out a mini-release today in preparation for some new stuff coming next week!

The latest version of the PP app is now 8.19.2 :thumbsup:


Rolling out a new app!