We’ve released a new version of your Pure Planet app and web account.
Today's release brings new help and support articles inside your Pure Planet app and web account.
These are designed to help our Members find useful information. They live in the 'Help' section and are sorted by category, like this:
There’s also a search bar, and we can suggest articles - if you’re logged in - based on your Pure Planet energy status. This means, for example, if you’re still in your switching period, we’ll suggest articles such as ‘How long will my switch take’ and ‘When do I make my first payment’.
The new articles also link directly to pages in the app, and to relevant community posts, too. Like this:
Today’s release also has some bug fixes, including:
A fix for contact preferences not updating
Fixes for some X close page buttons not working correctly
Some other exciting news is that in this release we’ve also added app notifications behind the scenes, so we’ll be looking to offer these very soon!
Remember the latest version of the app may not appear for everyone straight away. It usually takes up to 24 hours for all app stores to be updated.
Update Monday 16 August
We’ve pushed through a second release to this one. So it’s no longer 9.2.1 but version 9.2.4 you need. This includes a fix for some login issues we’d experienced.