Pure Planet app and web update - sending meter readings

Related products: Pure Planet app & website
Pure Planet app and web update - sending meter readings

Hi everyone, 

We’ve released a new version of your Pure Planet app and web account.

It’s version  9.1.0 for iPhone, iPad and Android. Head to the App Store or Google Play to download the new app update.

This month we’ve focused on bug fixing, following our major app update last month

That includes making sure you can complete your registration to let us know you’re interested in smart meters - thanks to @rodgersowl@GenialJoe and @nedkat for flagging this one with us. :raised_hands:

A few other fixes include the information page you’re shown if the app/website is down for maintenance, and minor layout issues across various devices. 

By far the most popular feedback we received was making sure it’s clear where to enter meter readings, quickly and easily. To address this, we’ve updated the account dashboard to clearly display “Your tariff, meter and readings”, and added the option to ‘Send a meter reading’ making it easy to see exactly where to go. :relaxed:

‘Send a meter reading’ from your account dashboard

Don’t forget we’ll also notify you, and display a reminder at the top of your account’s dashboard, when it’s time to enter your readings each month. 

meter reading reminder

Thanks again to everyone who contributed their feedback and ideas on this. :smiley: 


That’s it for now! Our Tech team is continuing to work through your improvement suggestions, and we’re keeping them in the loop with all your ideas. As always, please continue to let us know your feedback.

Remember the latest version of the app may not appear for everyone straight away. It usually takes up to 24 hours for all app stores to be updated. 

Good to hear 👍

Latest version seems to have removed the annoying cookies message which was permanent before, so that’s a huge plus 👍👍👍🍪🍪🍪❌

That’s better. The main bits you need are on the opening page, even at present how much PP owe me!

Message inside the app on my iPad


My mum has just shared a grab of her app saying the same thing as I saw 9 days ago!

Still not fixed!


Hello @25 quid What browser is she using?

🤨 😁