This is all too complicated. Monthly means monthly, the only time juggling is necessary is joining or leaving and partial month bills. I pay Vodafone a monthly fee for my phone SIM without any of this stupidity, same figure every month.
When the price goes up or down, we should pay the new rate the first time it's charged after the rate change. Simples!
I've read it and passed it on to our billing team too.
They are still investigating this. So I'm leaving it with them for the time being as it's their area of expertise.
I'll update you guys as soon as they've got some news as to what's happening.
Looping in @Gray4276 for your info :up:
Really good to hear that the App maintenance work has been completed. However I have still not received any answers from the team regarding my previous complaints about the membership fee and incorrect billing. I have just reposted via Wattbot for an update..... Why is it taking so long. My membership fee on my latest bill (arrived today) is still not correct and the previous "overcharge" has not been corrected. I have to say that I'm starting to get frustrated with the very very slow response times from the team.
Hey @Gray4276 and @Duppy
Unfortunately it's actually a really complicated issue and involves a lot of investigation which is still ongoing. It's absolutely Billing's highest priority issue at the mo and the team are working hard on resolving it so as soon as we have answers for you we'll let you know :up:
Totally understand it can be frustrating not getting answers straightaway, we'd like this to be resolved ASAP too!
NB: it doesn't effect your monthly Direct Debits and any incorrect charges on your statements could be adjusted once the issue's been resolved.
Yeah I am getting frustrated tbh
I don't understand why it is so "complicated"..... the membership fee is quoted as "monthly" so it should be applied monthly.... and not after some over complicated analysis and computation has been applied. Why not simply charge £8.00 for each and every month, irrespective of the number of days in each month. As I keep saying
K. I. S. S. I suppose I'll just have to wait for the team to sort it out.
By the way my spreadsheet seems to work very very well indeed.
Thanks, hopefully correct now :up:
I disagree, it certainly isn’t that simple as I said earlier- define a month in billing terms? 28, 30?29? 31? 30.4166? or days.
Also without wishing to sound critical, it isn’t worth getting worked up about this, it will be sorted and your balance will be corrected.
It is corrected on a daily basis but the correction is slightly flawed as is the way it’s worked out, that’s the real issue here. I can’t get my spreadsheet to work, would you like to share how you’ve worked it out? I must have missed something obvious....(as I often do!)
I'm probably being dim... but if PP change the membership fee, or you decide to leave, then a proportional day rate would have to be used to produce an accurate statement. It certainly confused people last time the membership fee was changed; everyone was charged a different membership fee depending on the date of their statement in relation to the date of the change.
Does that make sense?
02-05-19, 08:45Strutt G
Your right, proportional days are always taken into account if you leave a supplier, has to be calculated and accordingly processed otherwise it would end up as a right old mess. Its industry standard practice applied to billing just like if your flexible tariff and standing charged changed mid month then your bill would reflect the splits as in the amount of days at the old and new tariff and new / old standing charge.
Obviously current frustrations persist but as Nataly says its not affecting the DD and as Woz says it will eventually get rectified.
Its confused because without any changes we get charged the same MF each month regardless of the days
(accept for those with this glitch scenario)
But when a change occurs as in the recent MF decrease then the days in the month are applied.
If you leave proportional days must be applied.
Have a great day Y'all and where would we be without a glitch to discuss.....
good point but it could depend on the billing date.
just to confuzzulate this even further I'll give you the figures from my last 3 statements as they appear on the statements:
statement1: £6.26 and £1.16 =£7.42x1.05=£7.79
statement2: £7.37 and £0.27 =£7.64x1.05=£8.02
statement3: £7.37 and £0.25 =£7.62x1.05=£8.00
not the same...
I've never been confuzzulated before, but I am now! What have you done to deserve two figures on each statement? I only get one - £7.62, which plus 5% is £8.001. Same for gas and electricity each time, of course.
Perhaps you have finally settled on £7.62 - but I still don't get the two numbers. My billing date is 22nd. What's yours, if you don't mind me asking?
Yeah I get two actually. £7.37 and 0.25. Add VAT, amounts to eight notes exactly 👍
Hi Guys & Gals,
Why the two figures? Are you on economy 7 or something?