I’m Leyton and I’m heading up the rollout of 2nd generation smart meters for Pure Planet Members.
Right now we’re piloting a small number of smart installations to PP staff and to Members of the community.
Our community manager @Marc has been posting regular updates here in the smart meters section and we’ve also got a place to register your interest if you want to get involved in testing.
We’ve also got a growing number of FAQs we’re putting together for Members which you can check out here.
Once we’re done with the testing and start installing them in Members’ homes, we’ll be adding to these with lots more useful info about installations and appointments.
Smart meters can send accurate data about your energy usage directly to us, so you won’t need to take manual meter readings or rely on estimates.
They also give you real-time information about your energy use, so you can find ways to use less and save money.:)
I thought it would be useful to our Members to answer any other questions you may have about smart meters here in the community.
You might have questions about the technology, or maybe the time it takes to install one, or how they work once you’ve got one. Whatever your question is, I’ll try my best to get you an answer!
@Marc will collate your replies below over the next week or two - then we’ll close this thread and I’ll come back with answers for you.
We’ve found this Q&A format worked well recently when co-founder Chris Alliott took questions from the Community about how we buy your energy.
I’m looking forward to seeing your questions! Don’t be shy.
05-03-19, 15:18Leyton JonesPure Planet Community Q&A with head of smart meters rollout Leyton Jones
Hi Leyton, nice to meet you on here 👍
I’m really looking forward to having a Smartmeter but when my previous provider came to install what was then the first phase of smart meters, he did all the installation, then realised I had storage heaters (they’re not used btw, but of course they’re wired up separately for E7 🙄). Basically, once he’d put the meter in, he then realised the storage heaters were no longer on E7, so wired to be on all the time 🙄👎, and had to ring his manager who instructed him any property with storage heaters could not have a smart meter. Apparently this was regardless of provider, and instruction from the government.
Now things have moved on, and the 2nd generation are being installed, I would like to ask if this wiring hurdle has been taken into consideration, or will properties with these antiquated hideous storage heaters and equally antiquated E7 wiring, still be unable to move into the 21st century?
Thank you for your time, Leyton! 👍👏
I live in an area with just about 2G signal and previous attempts to install smart meters have proved fruitless. Is there any point in registering an interest in having them installed by PP?
hi Leyton, thanks for the post.
I'm looking forward to some real detail about how the meters work with Economy 7 (and ultimately Economy X) tariffs.
Whether the timings will change if you're currently controlled by a radio teleswitch where the times are linked to (set by) the DNO
(I know the D and N rates are equal for PP but it matters going forward)
Whether the timing is fixed for everyone to the same time no matter who is their DNO?
Whether the timeswitch will be removed and off-peak timings will be set by the meter?
What PP are going to do about off-peak installations where the timing is done by a DNO sealed timeswitch? (that is assuming they have accepted the customer switching-in in the first place)
Whether the IHD will log peak and off-peak correctly.
How the IHD is powered and it's expected consumoption over a year, and can you have more than 1? If so how much extra for another?
Whether PP will allow a future changes of tariff from E7 to single rate and vice versa without charge (after all it should be possible to remotely configure the meter)
Whether you will be providing any open source (or proprietary) tools to allow integration into home automation.
Whether the installation includes fitting an isolation switch if you don't already have one (it makes sense to do it at the time)
Whether you think marmalade is a man thing , and how you'd vote in the referendum for Brexit if you could vote again....
OK you can miss the last bit...
Sorry Bev...door knocking...
and I’ve just noticed I invented a new word- consumoption - could be optional consumption- but it was a typo, oops sorry.
It could mean optional consummation!
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Does anybody know if there is an app or programme that can pick up the data from a Smart Meter for it to be read and logged on a mobile phone, tablet or desktop?
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Following on from my last post perhaps, if the data is accessible, then an app could be designed where you can gradually build up a record of what is switched on and how much it uses. A bit like Smappee does
I have had two previous suppliers I.e.SSE and USIO put Smart Meters into my property and I understand the advantages to both the consumer and energy supplier,however these smart meters are not compatible when changing to a new supplier and find this a waste of money that apparently we are paying for the cost of these meters.My position at the moment that although I have Smart Meters they only work like any other non smart meter and if Pure Planet go ahead with installation of these meters will they be of use in the future when changing to another supplier? GTJ
I requested a smart meter when I changed over from British Gas and I think I was put on the list for priority owen to my age (64) and also my disability which limits me to not reading my meters regularly this is causing me a problem with estimated bills continually. Please could you give this priority and install them asap this would greatly help me in regularly checking our consumption. If unfortunately you are unable to instal the units I will probably consider having to find a supplier that can accommodate this, but I'm hoping you can help.
Firstly great job on keeping all informed on the rollout programme. I would like to have a smart meter, however i have a 3phase meter and my understanding is that getting one is not an option. Am i wrong or will this change at some point in the future. I do like the prospect of scaring those that use the electric but dont pay the bill by showing them how much it costs.
I have solar pv on our roof since December. Will your Smart Meter be able to take information from the Feed In Tariff meter and/or the SMA converter system? Ideally they could all work together to give an accurate measure of our generation and supply to the grid as well as our use from grid.
I really meant SMA inverter rather than converter! Soŕry.
Bit frustrating, I was away on holiday when I was called by Magnum Utilities last Friday 8th March. I've called them back today only to find they have no more appointments in this area and can't give any indication when they will have. They've said they'll contact me when they do. Only 2 full working days between call and me answering means they must have very l limited appt availability.
Magnum have just re-contacted me and stated that as I already have a 1st generation smart meter then I would need a site visit to try and get that one to talk to Pure planet and only if that wasn't possible would they install a 2nd generation meter. As a site visit is different to a straight installation then I would not be covered as part of the rollout and
I have to request the visit seperately through Pure Planet.
I tried to point out that the reason for 2nd generation rollout was that the 1st generation aren't compatible with change of supplier but was told that a site visit would be needed to confirm it.
Where do I go from here?
Thanks for these great questions!
I'm now closing this thread so @Leyton Jones can get the answers together. They'll be in the form a new post here in the community in a few days :o:up:
Just a quick update on this. Leyton's not forgotten you! There's a few complex/techie questions in there - we want to make sure we get the answers right before @Leyton Jones adds his replies here in the community :up: