In the past few minutes I have kick started the switchover process. First impressions are “Wow! That was easy.”
15-11-18, 10:34OakbankJust started the ball rolling
For 99% it is easy.
Welcome Oaky 👍👍👏👏👏, it really IS sooooooo easy, you'll love it with Pure Planet 👍
@Oakbank, welcome onboard :up:
Good to see everything going smoothly, just wait for the app to say Submit first reading after about 12 days, and sit back with a good drink :o
First The good news: Got my Welcome Pack email.
Bad news #1: Seems I picked the wrong time of year to switch to PP as my first payment will be at the winter rates.
Bad news #2: PP buy, and charge, energy in advance. That means I will be paying the final bill to my current supplier and my first to PP in the same month. Double whammy, just before Christmas. Ouch!
That's not really a complaint, merely an observation that anyone on a tight budget needs to be aware of. I'll still be saving ~£700 year with PP compared with the BEST fixed deal I could get from any of the big suppliers.
Hi @Oakbank , you made me smile, there is always a "but" :)
12 days to go and I’ve got an email from my current supplier to say how sorry they are I’m leaving and promising to do all they can to ensure the switch goes smoothly.
Another email from PP today saying all on track for switchover on the 2nd December and to expect an email next week requesting meter readings.
A thumbs-up to PP for keeping me informed, not all companies are good at that.
Hi @oakbridge, looking good :up:. Like your Avatar by the way, sorry, BTW :)
5 Days to go!
By the look of things my switchover is still on track. Received an email from PP today asking for my meter readings before 2nd Dec.
Just opened the app on my phone and sure enough, a new button has appeared, "Send a meter reading".
Do I take a photo of my meters when I take the readings, or do I need to wait to be told?
Thanks Gil. Didn't realise that until I launched the app on my phone and hit the 'send meter reading' button.
Sent my gas and electric meter readings and photos, BUT, the serial number on the electric meter doesn't quite match what PP seem to be expecting. The last 5 digits are correct (the ones embossed on the label) while the printed ones do not match.
Over to PP and previous supplier to sort out.
3 days to go.
Meter reading submitted yesterday. App replaces 'Send a meter reading' button with 'Community'
Today the app is asking for another meter reading. Why? Could it be the leccy meter serial number mismatch?
Anyway, going to do it and see what happens next.
Done it. Didn't ask for photos this time.
2 days to go.
And the ‘Cancel Switch’ moon has disappeared from the app. So, past the point of no return. Looks like the mission is a go.
Sending a second set of meter readings doesn’t seem to have caused any problems.
1 Day to go.
Woke up to an email from PP that says “Switch Complete” and as from midnight tonight my home will be on Pure Planet.
So, by using nothing more than the Pure Planet app I have succeeded in changing my gas and electricity supplier. Impressed.
“Pure Planet. Oakbank has landed.”
App is now showing my account details, including opening meter readings. Which I will be checking against previous supplier’s closing readings when they send final bill.
Just for the record.
According to the app/my usage, PP have recorded the second set of meter reading I submitted.
I also logged on to my previous supplier to find my account is now closed (yeah!) but could see previous bills and gas meter readings. I was pleased to see my closing gas meter reading matched the opening meter reading PP are using.
Pity I couldn't see the electric one though.