You've taken two payments out of my account this morning
Hi, you're talking to other customers on this forum.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
and type in 'message the team' then you can send them your message.
Might take a couple of days to get back to you, but they will.
Not good to pay twice, however this may also be a bank error if one of the payments have not been refunded in a coupke of hours it would be a lot quicker to phone the bank and explain a double payment has been taken by mistake and they can do an immediate refund under the DD guarantee.
I've just sent you a private message with more info.
Don't worry. It's one payment, not two. One of them is to request a direct debit in advance of the payment. :up:
Our member services team sent a message on Monday - if you reply to them they'll be happy to explain your Direct Debits and why 2 payments are appearing on your account in this instance. They'd then also be able to answer any more questions you have about this :up: