The number pure planet provide in their text for Magnum Utilities is invalid text says it is 01164 783783 anyone know what the correct number is as BT say this number “is not recognised”
It seems that this is not an unusual occurance, with gas meters not registering.
With regard to the IHD it should just show the electric meter as not everyone has gas. This could be reset by PP.
You should contact PP via Wattbot to inform them about what is/ has happened, don't forget to start with " message the team ".
Regarding the start reading on your new meter, yes it starts at zero, the installers send in your final readings from the old meter and a new entry is put at 0 in the app.
Hope you get it sorted.
just to add to other reply, new meters always start from zero, and if you want to submit you should still be able to read the new meter.
I've mentioned the gas separately issue several times...(!)...
If for any reason you can't read the new meter just enter zeroes in the electric boxes. (it'll be close to zero anyway)
The installer should have informed pp of the reading of the old meter. I'm not sure if that's the case about needing the gas reading, not everyone has gas and if there was no gas meter installed the installer should have configured the electric meter not to expect a reading (could be the issue, who knows..? )
I have to say that I am glad that Magnum Utilities decided to "not install" an SMETS2 in my house on the grounds that I already had an SMETS1 fitted.
The scale of the issues covering these new installations is "staggering" to say the least.
I find it inconceivable that these meters and systems was deemed "fit for purpose".
I'm glad that I may have to wait for a fairly significant period of time before the software/firmware upgrade of SMETS1 to SMETS2 will be available to be rolled out.
I'm also a little concerned about the PP choice of installer...... not much positive commentary appearing on the Community Forum. I really hope that this all comes together in the not too distant future.
whilst I agree that pre-rollout testing should have exposed many of these problems, and I'm also of the opinion "never an early adopter be", it also has to be balanced against the fact that for every issue raised in the community there are probably tens if not hundreds of installs where no issues have been raised, and after all isn't that what trials are for anyway?
Whilst I am disappointed that what seem like extremely predictable and obvious issues which should have been nailed down before the trial began, have arisen, I'm not really surprised (I'm cynical so I expected it). I'm not sure whether that's the fault of the installers or the manufacturers (or communication between them).
On the other hand you don't know if another installer would have done better.
I would also think that it's in Magnum's interest to minimise the issues as much as they can for obvious reasons, not the least of which will be the post-trial post-mortem.
I firmly blame the government and Ofgem for this one, the time-scales are not achievable for development testing or installation.
I wasn't having a go at PP (or any other supplier).... my criticism is almost entirely aimed at the government and Ofgem for the way this process has been steam rollered through. Not enough time has been devoted to understanding the issues that should have been predicted. And I accept that the installers have also been given a virtually impossible task.
I'm still glad that I will have to wait for the upgrade to my meters.
As someone who was nearly involved in IHD design in the early days of the smart metering dream I have to say I am not surprised at all by the current situation.
For sure, having government set targets on things they don't understand is never a good idea. But in this instance they were inflicting their desires on a technically illiterate industry.
To put things in perspective, the project is really about developing two products and a data network to connect them to - the latter part being the most challenging when one of the products has to be battery powered. But in the timescale that this project has been running (staggering?), Crossrail has been started and almost finished. Yes I know it's late but tunnels, track, trains and stations are all nearly complete. The difference as I see it is that the rail industry knew what it was doing.
As an ex Network Rail Project Manager..... I fully understand your sentiments regarding this, and I agree.
But I also question the premises on which the project was sold to the public (who after all are paying for it). Complete nonsense telling the public it will save them money.
What a wasted opportunity. Still, given another 20 years who knows what it might morph into. I can only hope the protocols become open source allowing people to bolt on their own smart stuff (not that I'm wishing for hackers..).
At the time the project was conceived there were a lot of energy saving opportunities - 90% savings with LED lighting, new standby regulations on TVs etc, ever reducing consumption on fridges & freezers - and IHDs could have helped consumers see the reductions as they upgraded. But it's taken so long to get smart meters rolled out that all those savings opportunities have already been taken and there are only slim pickings remaining.
So the message is 10 years out of date, but nobody in government had the brains to see that and the industry is too lazy to come up with a new message and is happy to treat us all as if we have an IQ of zilch anyway.
What was your role? I'd love to know more - in general terms, if you're allowed to talk about it!
Worked for a big consumer electronics manufacturer that was also active in the ZigBee area and were asked by a big 6 supplier to design/quote for what we now know as an IHD. As I remember, the cost of the sexy colour display made it too expensive to get off the drawing board!
It was around that time that I went to a smart metering conference and really became aware of just how ignorant the incumbent suppliers at the time were on how the market could evolve. Their view was that energy would always cost the same price regardless of who sold it and the time of day it was used! It's no surprise to me that a decade on, we are where we are - or aren't!
It's 01164 783 574
Where did you see that wrong number please? Was it in the SMS text message we sent you?
Thanks @Marc. Yes I saw the post about IHD issues already. I think this problem is back-office system related tbh.
Heard back from 'the team' this morning. Apparently, because I'm "from t'North", my IHD and everyone else up here on all other SMETS2 platforms have non-working IHDs and will do so until end of September at the earliest. I'd be interested to know if anyone on here is from 'The North' and has working SMETS2 smart meters and their home device does provide information?
The second (or is it the third?) industrial revolution has been postponed in the North, it's time to go back to your cardboard box...(and don't forget to doff your cap on the way)
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