App still not working, at 11:15am 26 January 2019. Cannot submit readings.
26-01-19, 12:13Chris Nice
Not able to send meter readings still
Hi all, I dont think the fix worked as I am getting the same error message today
Is this really the best you can do? It’s reading like “fingers crossed it might work on Sunday but we might need to wait until Monday when the real nerds get back from Comicon to help us out”!!
It’s all very well putting your promises in bold, doesn’t make them any more likely to be delivered.
I can completely understand why people are frustrated at wasting time trying to enter readings that refuse to be accepted...
But I can't quite understand why people are so concerned that this month's statement might be based on an estimate. It won't affect your direct debit payment, after all. So you can either send a reading when the bug is sorted, or just wait until next month.
Or am I missing something?
As suspected you have entered estimates on my account as a result of this. The estimates are higher than my actual usage. While this does not affect my DD it does mean you are charging me more than you should. As my account is heavily in credit and should be reviewed as part of your DD review how are you going to take account of this?
27-01-19, 10:28David j
This is so frustrating for those affected! However, Pure Planet will monitor your usage & payments to avoid large credit or bebit build up. If you are unhappy with your current Direct Debit payments/Credit build up contact them via HELP on the home page, click WATTBOT and then type in MESSAGE THE TEAM followed by your issue (sorry if you already know this).
This current situation has been caused, I think, by the recent app update and Pure Planet will resolve the issue ASAP.
They really do listen to Community Members feedback and act quickly - that’s my experience.
So I thought I’d give it a go for the third day running to enter the readings today, but now that facility has disappeared from the app altogether.
I can only guess that’s because I started a switch to Bulb after all of this **** service.
Strange how PP are very quick to remove me from the app but had no such impetus to fix the problem that led to me deciding to leave.
I suppose the old adage is true - never trust a hippy.
I agree. Why is your usage estimate so bad? It seems to ignore readings taken only a couple of days before, which means providing those readings is almost pointless.
27-01-19, 13:11David j
The estimate is only for the 1,2 or 3 days that might be missing. Entering your accurate readings, then PP estimating the days missing makes the statement more accurate.
here's my perspective
1. You haven't had **** service, there have been a few days of disruption for people entering meter readings due to an app update.
2. Your DD won't be affected, any estimated statement will right itself
3. PP are aware of the problem and thought they'd fixed it, it's not in the customer's interests and hence not in their interests to lie that it was fixed.
4.It may or may not require a further app update or server tweak but it will be fixed, of that I have no doubt.
Your only detriment as far as I can see has been a few mins of your time to try and enter readings and the time you took in posting 4 negative and sarcastic community posts, although, the feedback that there was still a problem, can't be discounted for it's usefulness, so thanks.
The community is about us helping each other, or at least I think it is.
Good luck with your supplier move.
I didn't know never trust a hippy was an adage...peace and love man...
Dont trust a hippy.
Haha this quite funny really. I have had the true pleasure of meeting and having a very interesting conversations over a mug of coffee with all 3 founders of pure planet and the last thing i would call them is hippy.
Good morning everyone
This issue has now been sorted by our tech team.
We're sorry to those who were inconvenienced over the past couple of days.
Thanks for your patience. :up: