How do I get someone from PP to contact me? Received my first bill, the readings do not match the ones I submitted. Unimpressed as they have used estimates after I submitted actuals within their requested timescale
Best answer by Nataly
Whenever you switch suppliers, the readings you enter are sent to be verified by an independent third party. Sometimes, they send estimated readings back to both suppliers to use instead - we’re obligated to use those readings.
There’s more info on that in our FAQs, which I think you’ll find useful