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When do I send future readings please for the following months?


I have had my first try of reading my smart meter 1.  On electric meter the first reading that shows is 6045.3   and on gas its coming up with Volume 3243 I hope that these are correct

. When do I send future readings please for the following months? Many thanks Janice mcmullan

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Best answer by Angelabikerbabe 11 October 2020, 18:12

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Here's a link for you to have a look at, explains how to take your readings.:

https://community.purepla.net/meter-readings-45/how-to-read-your-meter-10339

And here's a link explaining how and when to send your readings. :

https://community.purepla.net/meter-readings-45/how-and-when-to-send-meter-readings-10340

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Userlevel 7
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Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Here's a link for you to have a look at, explains how to take your readings.:

https://community.purepla.net/meter-readings-45/how-to-read-your-meter-10339

And here's a link explaining how and when to send your readings. :

https://community.purepla.net/meter-readings-45/how-and-when-to-send-meter-readings-10340

Where do you send your readings to please

Look under the ☰ menu in the app or in your account on the web. More info.

I would like to know when I have taken my readings do I email them to pure planet or how do I get them to you please if you could reply.Thankyou janice

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hi @holyhead26 

log into the app or log in online and click the  ☰ menu there you should be able to submit.

If you received the request by email for opening readings you should be able to reply to the email (or you could do not sure if it’s changed) What does the email say if it is an email?

https://community.purepla.net/meter-readings-45/how-and-when-to-send-meter-readings-10340

Userlevel 7
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I have had my first try of reading my smart meter 1.  On electric meter the first reading that shows is 6045.3   and on gas its coming up with Volume 3243 I hope that these are correct

. When do I send future readings please for the following months? Many thanks Janice mcmullan

hi @holyhead26 

The screen should say something like tot.imp ( total import) for electric and kWh, the gas can say meter index or similar and should say cu.m. Only looking at the last bill you had from whichever supplier would show if they are feasible but I’d say you very likely have the correct numbers.

If you do have to send readings you could send readings whenever you like (once a day) but don’t as there is no need to .

You’ll get a reminder 3 days before your statement date. You should submit before the statement date within the 3 days or if you want to be at the most accurate on the 3rd day. If you submitted on the day you got the reminder your statement would show 2 days after you’ve submitted as estimated. If that bothers you (it shouldn’t as it makes almost no difference to your statement) then wait until day 3 and no days will be estimated on the statement but you risk missing the deadline and if you did the statement would be entirely estimated but will be corrected on the next month when you submit in time.

Gosh it sounds way more confuzzulating  than it is, just submit when you get the reminder or diarise the day before your statement date and submit then.

Userlevel 7
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@holyhead26 

apologies I didn’t notice you’d used your name, hi Janice and welcome to the community!

Have you not got a normal email address where we can email planet plus with our meter readings please?  Janice mcmullan

Hi Janice,

Please use the app or website as suggested. It’s very straightforward. That way Pure Planet know it’s you sending the readings — not say holyhead25.5.

Your duplicate post is over here too. Once is usual enough then you get all the answers in one place.

Duplicate post. Other answers there too...

Hi Janice @holyhead26 and welcome to the Community :relaxed:

Just to let you know, I’ve merged your posts so they’re all together in one place - having duplicate posts/ replies can get a bit confusing, and keeping them together helps make sure the great advice you’ve received from other Members is easy to find :thumbsup:

Each month we’ll email you a reminder that it’s time to enter your readings - you can then log in to your app or purepla.net, and select ‘menu’ > ‘send a reading’. That makes sure they’re registered against your account, in time for your monthly statement. Hope that helps! 

Thanks @Angelabikerbabe @woz @25 quid for helping out another Member:grin:

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