I have flat 2 bed. and got the first bill from Pure Planet with £455 estimated £53.Is normal?I was wondering about the person who sent it?
Best answer by stephenrand
Welcome to the Pure Planet community! It’s quite hard to comment on your post, because it’s difficult to understand what is happening.
Your first bill - more accurately statement - comes from Pure Planet a month after your switch is complete and you pay you first direct debit.
That statement will show what you have paid - your first direct debit, possibly plus your second direct debit payment. It will also show your usage of gas and electricity during that month based on any meter readings you have sent in, and estimated to give a reading on the day of the statement. It then shows your balance - the amount you have paid in minus the amount of gas/electricity you have used. There is nothing further to pay - your payment is only by direct debit every month, you know what that will be in advance.
Does any of this make sense? Did you switch to Pure Planet a month ago? Or have you moved into a flat supplied by Pure Planet? If you can give us a little more information, we may be able to offer more explanation.
PS - what made you wonder about the person who sent it?