hi i am a new customer to pureplanet and i was given 17th july as my account start date however my payment was took a day early on the 16th july and now a few days later i have received an email saying that my payment wasnt received and your going to try again in ten days however no money of my bill amount for this month was put back into my bank account
Best answer by Gwyndy
Welcome to the community.
There’s no need to ask this 3 times. I posted an answer as to what you could try here.
The community does not have access to your account details, only Pure Planet customer support can help you with this