I moved into my flat on Septemebr 4th. I then went about getting set up with PP. I was told my existing supplier was British Gas.
I just received a bill from British Gas for a sum of £92.33 covering 2 September to October 4th.
I’m a bit confused… it was addressed to ’The Occupier’. Does PP now deal with British Gas from here on in? And I’m assuming the money we paid to Pure Planet on October 7th is the bill for that period they are now charging us for?
Please can someone here let me know what I should do?
Thanks so much,
Best answer by Gwyndy
Would I be correct in assuming you didn’t tell British Gas you had moved in?
My take on it would be as follows.
1: The Previous Occupier was with British Gas, they told British Gas they were moving out, and gave final readings, hopefully on the day they left (1st September?).
2: You moved in September 4th, but presumably, although by moving in you became a ‘deemed customer’ of British Gas, you did not tell them who you were (or supply opening readings?)
3: At some point after moving in, you applied to join Pure Planet (at an ‘uneducated guess’ somewhere around 16th September), the switching process took 17 days.
4: On 5th October you became a Pure Planet customer.
5: British Gas are now asking you, as their deemed customer, even though they don’t know who you are (hence: ‘The Occupier’) to pay them for the energy you used, which they supplied you with, between 2nd September (when the previous occupant left?) and 4th October (when you changed suppliers.)
With the exception of agreeing meter readings, your existing relationship with British Gas (as your ‘deemed supplier’) is not something Pure Planet has any control over.
The money you paid to Pure Planet on 7th October is an advance payment for you estimated energy usage between 5th October and 4th November (approximately) as detailed in your Welcome Pack.