I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank.
Today, I have first deleted the existing DDI on my bank and afterward logged in here to set up another. Same details entered as before. I’m assuming the message was an auto-reply as PP got notification that a DDI was cancelled, even though not used.
I’m assuming this is rare, but, if this has happened to other members and is causing confusion I’d suggest a rule is set up along the lines of:
IF DDI cancelled
THEN check if another is LIVE
IF TRUE then ENDIF
ELSE email MEMBER to request NEW
Hopefully the programmer bods will see and get the gist!