Transfer of Credit Owing

  • 24 November 2021
  • 2 replies

I have received an email indicating that I have £53.76 credit which will be transferred to Shell Energy!

I DO NOT HAVE AN ACCOUNT with Shell Energy as I transfered my supplier to Avro Energy (ACCT 20997632)  and is now with Octopus Energy.

This Credit should be to OCTOPUS ENERGY


  1. Forster  

Best answer by woz 24 November 2021, 16:02

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@William Forster 

hi William

yeah but no but…

If PP owed you money that credit will transfer to Shell, irrespective of whether you have or whether you think you have an account with them. 

Shell should contact you if they have not done so already.

Hello @William Forster 

Thanks for posting! @woz is spot on here - any credit PP owe you after your final bill will be paid by Shell. 

I hope this helps!