On latest bill it suggested I could change my gas tariff to a cheaper version. When I tried it came up with tariff with same name and it would cost £60 to change. Is this correct as the saving was only £23.
Best answer by Marc
Welcome to the community! Thanks for posting.
I think what’s happening here is that you’re on one fixed tariff, and the statement is referring to another (ie a different fixed tariff).
But, they’ve got the same name.
We’ve only recently started offering fixed tariffs, and our marketing team are looking at this naming issue.