I recently moved to a new house and moved from the current supplier Octopus Energy to Pure Planet.
I’ve received two extortionately high bills for a four-day period between the switch from Octopus and they say this is due to the smart meter reading from Pure. As a single person in a two bedroom house, they are saying that I spent almost £17 in gas. This is obviously incorrect but there seems to be no way for me to contact Pure Planet to discuss this further.
Best answer by Gwyndy
Welcome to the Pure Planet community
Octopus Energy will not have received the reading ‘from Pure Planet’ - readings when you switch are calculated by 2 ‘third-party verifiers’ based on the property’s historic usage - it’s the verifier for gas which will have supplied the reading.
If you wish to disagree with the reading supplied, go to top right of your account, where there are either three Horizontal bars or the word ‘Menu’ select:
Help and Support
Ask a Question
Type ‘Opening reading dispute’ into WattBot and it should guide you through what to do.
The third-party verifiers exist to ensure your closing/opening readings are the same, thus ensuring you don’t pay for the same energy twice, they allow some leeway on the readings based on historic usage.
There’s a breakdown on how things are calculated in this thread:
Still getting bills form my old supplier. | Community (purepla.net)