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Struggling to pay final statement

  • 5 July 2019
  • 1 reply
  • 182 views

Hi, I've just moved out and received my final statement. It came as a surprise, as it's way higher than what I'd thought it would be. As I don't have all the money to pay, I had to cancel my direct debit (not to mention the frustration for not being able to CALL anyone for support). I tried emailing them as an emergency but they ignored me. It's not that I don't want to pay, but I am a student, I don't have 400 pounds available to clear my debt right now! I have received a call from PP but I missed it as I was working. And obviously I can't call them back... Anyone here can help? I just would like to talk with someone and set up installments...

Thanks!
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Best answer by Marc 5 July 2019, 09:50

Hi @Erika91
No probs. I'll flag this up with our collections team and ask them to call you back to set up instalments.
Don't worry, they'll be able to find a solution that works for you and get this sorted 🆙
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1 reply

Hi @Erika91
No probs. I'll flag this up with our collections team and ask them to call you back to set up instalments.
Don't worry, they'll be able to find a solution that works for you and get this sorted 🆙

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