Hi, I’ve just had a smart electric and gas meter fitted. When the installer fitted these they took readings from the original meters. I’ve just had my latest bill from Pure Planet and they have asked for readings. But the meters are now smart and readable by the supplier so I waited to see if it was just a mistake. But no, they have now estimated my bill because I did not provide a reading. Worse still, it appears they have not registered the gas meter change and are assuming we are on the same old meter. Who can I talk to, to sort this out?
Best answer by Angelabikerbabe
Hi, you still have to submit readings until PP get everything sorted at their end.
there are no call centres with PP, it is an app-based company.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will