I have switched over to shell energy and would like to know how you will finalise the account and should I cancel my direct debit now? can you confirm if you have now received the final readings and how much is outstanding or is the account in credit?
Best answer by Angelabikerbabe
Sorry to hear you have left PP.
Once the switch has completed, usually about 6 weeks, PP will issue your final bill and if you're in credit, they will refund you.
Don't cancel your DD, because they won't be able to refund you then.