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refund owing

  • 25 April 2019
  • 1 reply
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Hi

I have switched over to shell energy and would like to know how you will finalise the account and should I cancel my direct debit now? can you confirm if you have now received the final readings and how much is outstanding or is the account in credit?
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Best answer by Angelabikerbabe 25 April 2019, 13:47

Hi
Sorry to hear you have left PP.

Once the switch has completed, usually about 6 weeks, PP will issue your final bill and if you're in credit, they will refund you.
Don't cancel your DD, because they won't be able to refund you then.

https://community.purepla.net/content/224-What-happens-with-my-final-bill-when-I-switch#ckb_start
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Userlevel 7
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Hi
Sorry to hear you have left PP.

Once the switch has completed, usually about 6 weeks, PP will issue your final bill and if you're in credit, they will refund you.
Don't cancel your DD, because they won't be able to refund you then.

https://community.purepla.net/content/224-What-happens-with-my-final-bill-when-I-switch#ckb_start

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