• 20 November 2021
  • 3 replies

Hi, please refund me ASAP!! I have a credit and need this back ASAP. I have already enquired about this and I was told I will get this and I still haven’t received anything 




Best answer by Angelabikerbabe 20 November 2021, 18:33

View original

3 replies

Userlevel 7
Badge +5

Refunds are currently on hold as they need to be paid by Shell now that PP has ceased trading. It will take a while as all accounts need to be transferred. Our accounts are probably not going to be up and running until end of the year/Jan 

Userlevel 7
Badge +9



I’m in credit. Will I get my money back?

Yes. Your balance will be carried over to Shell Energy. They will be in contact with you soon and will let you know how to manage your balance.


Why can’t I get a refund?

Any credit you have with Pure Planet is protected and will be transferred across to Shell Energy. Once your new account is set up with Shell Energy, you’ll be able to request a refund from them.


Hi @Hannaht1986 

Thanks for posting! @Lapa and @Angelabikerbabe are spot on here! 

I hope this helps!