• 16 November 2021
  • 1 reply

My account with PP is over £500 in credit. I still have to pay my final bill from 30/09 to 02/11 from that. I still have not had my final bill. I cancelled my direct debit last week as PP took another payment of £297 on 27/10. Pp should still hold my details on file for 60 days to allow for a refund. I moved to UW the day before PP ceased but still received e-mails saying I was moving to Shell. All my energy is now live with Utility Warehouse so I have no clue who to contact re my final PP bill or how to get the remainder of my refund (est around £300) Any help or advice would be much appreciated, thank you. 


Best answer by Duppy 16 November 2021, 16:04

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Userlevel 7
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You account and your credit is in the process of being transferred to Shell, it is they who will process any refund once our accounts are set up, but at the moment no-one knows when that will be.