Hi. I switched away from Pure Planet shortly before they ceased trading. My account was in credit but I was advised to keep the Direct Debit in place so that I could be refunded. At the beginning of November PP took a payment from me, so this month I have made two payments for energy. There is no option to set the Direct Debit to zero, and I really don’t want this to happen again. I contacted Pure Planet but there has been no response. Has this happened to anyone else? Could anyone give me advice please? Thank you.
Best answer by AntskiView original