Question

Pure planet are taking £140 from my Direct Debite (it was £40) so I have cancelled it - now they are asking me for more money - I have paid £280 in 2 months - can anyone help me?

  • 5 January 2022
  • 3 replies
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Pure planet are taking £140 from my Direct Debite (it was £40) so I have cancelled it - now they are asking me for more money - I have paid £280 in 2  months - can anyone help me


3 replies

Userlevel 7
Badge +5

Did you owe them money? Though either way they would have to have emailed you to say that they were taking more than your agreed payments. Best thing is to contact PP via wattbott and they can look into it for you. 

Userlevel 6
Badge

Hi @Lila 

You’ve had the right advice from @Lapa (thank you, Lapa!) and our Member Services team will be more than happy to help you with this, if you’ve not contacted them already. :relaxed:

Handy hint:  if you ask to “talk to the team” you’ll get passed through to Member Services directly!

Thanks Lapa - as far as I know I don’t owe PP any money - but will try and contact them x

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