Question

paymeny

  • 2 January 2022
  • 3 replies
  • 29 views

I had a payment come out after I moved out 


3 replies

I moved out the property but I got billed a full month when I wasn’t there. And I’m still owed for overpayments too. Can anyone help. Thank you 

Hi @CTittle01 

As we aren’t Pure Planet staff, I can’t give you definite help, you’d need to either contact Pure Planet via the app, or Shell if your account’s been moved.

1: When did you move out, was it before or after Pure Planet ceased trading on 16th October 2021?


2: Did you complete the moving out section of the app?
 

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Morning @CTittle01 and thanks for your question!

You’ve had perfect advice from @Gwyndy here, it’s best to contact our Member Services team about this.

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