Question

payments and bill

  • 11 January 2022
  • 3 replies
  • 39 views

I just moved into a property supply by pure planet and don't know how to direct the bill to my name and try to call no response.. please can anyone guide me on what to do.thanks


3 replies

Userlevel 7
Badge +8

@Osemwengie 

When did you move into the property, if it was after 17 October, Shell Energy are your supplier .

Although this link is mainly for moving out, the information may help you 

 

https://help.shellenergy.co.uk/hc/en-us/articles/4409544380177-Pure-Planet-Moving-house

@Duppy .. just moved in 5days ago.. thank for you concern. 

Hello @Osemwengie 

Thanks for posting! Some ace advice from @Duppy here - I’d recommend contacting Shell about this, they should be able to help you set up an account. :relaxed:

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