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Payments

  • 12 September 2019
  • 2 replies
  • 170 views

You have put up my monthly payments even though we agreed to leave them as they were for 6 months, this is outrageous do you not read e- mails etc.this has to be sorted or I am leaving pure planet.
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Best answer by Marc 12 September 2019, 11:17

Hi again @Jim 27
Our team's looked into this.
You're right that we missed your last email - those payments shouldn't have gone up as much.
Sorry about this. Leon from the team is going to be in touch with you very soon, to apologise and also to agree the amount you're happy with.
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2 replies

Welcome to the community @Jim 27
I've flagged this up with our Member services team.
They'll sort it for you.
Hi again @Jim 27
Our team's looked into this.
You're right that we missed your last email - those payments shouldn't have gone up as much.
Sorry about this. Leon from the team is going to be in touch with you very soon, to apologise and also to agree the amount you're happy with.

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