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Payments

  • 23 April 2019
  • 8 replies
  • 639 views
P
To whom it may concern,

Please can somebody at pure planet send me a list of all my payments. Also, Eon my previous electricity provider has charged me £284.

I don't understand this as i have been with pure planet fro almost a year.

I look forward to hearing from you.


Kind regards

Paul durrant
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Best answer by Duppy 23 April 2019, 10:22

pdurrant;28070:
To whom it may concern,

Please can somebody at pure planet send me a list of all my payments. Also, Eon my previous electricity provider has charged me £284.

I don't understand this as i have been with pure planet fro almost a year.

I look forward to hearing from you.


Kind regards

Paul durrant




Hi Paul,
As it's your first post, Welcome to the community.
This is a public forum, and as such you should not post any personal information so I have flagged this to the team

Regarding your payments to PP, these should be available in your app under Balance and Payments.

In regards to the charges from Eon I would imagine that you would have to contact them, asking why they have charged you given that you left a year ago.

If you feel you need to contact PP about this you must do so from the app.
Go to the app, click on three bars top right, go to help, Wattbot, start your message with " message the team " then ask your question. You will receive a response from the team within two days but usually sooner.
Hope you sort this, if you have any other questions return to the community where there is lots of help and advice.
View original

8 replies

D
Userlevel 7
Badge +8
pdurrant;28070:
To whom it may concern,

Please can somebody at pure planet send me a list of all my payments. Also, Eon my previous electricity provider has charged me £284.

I don't understand this as i have been with pure planet fro almost a year.

I look forward to hearing from you.


Kind regards

Paul durrant




Hi Paul,
As it's your first post, Welcome to the community.
This is a public forum, and as such you should not post any personal information so I have flagged this to the team

Regarding your payments to PP, these should be available in your app under Balance and Payments.

In regards to the charges from Eon I would imagine that you would have to contact them, asking why they have charged you given that you left a year ago.

If you feel you need to contact PP about this you must do so from the app.
Go to the app, click on three bars top right, go to help, Wattbot, start your message with " message the team " then ask your question. You will receive a response from the team within two days but usually sooner.
Hope you sort this, if you have any other questions return to the community where there is lots of help and advice.
Gwyndy
Hi Paul.

This is 'Ask the community' it's not, at least so far as I'm aware, something monitored by Pure Planet itself.

Personally speaking, I really would reconsider the safety in posting your mobile number in a public forum.

Regards

​Gwynd
I'm not a Pure Planet Staff Member, just a customer, like 99.99% of the other people in this community. Any advice provided is based upon answers previously supplied - either by myself, other customers, or Pure Planet Staff (aka @Marc and @Nataly).
D
Userlevel 7
Badge +8
Gwyndy;28074:
Hi Paul.

This is 'Ask the community' it's not, at least so far as I'm aware, something monitored by Pure Planet itself.

Personally speaking, I really would reconsider the safety in posting your mobile number in a public forum.

Regards

​Gwynd


Hi Gwyndy,
The community is indeed monitored by PP. Marc and Nataly are Community Managers and will respond to enquiries.
Regarding the phone number I have flagged the message and any personal information will be removed from the post
Strutt G
Userlevel 7
Badge +9
Just a reminder that this forum was set up by Pure Planet and is supported by Pure Planets community managers Monday - Friday.
See posts from Marc and Natalie.

​Would recommend utilising all the FaQ's.

WattBot is robot that can be be asked to solve many preprogrammed answers to questions asked.

​But to get a team members response then follow the instructions as advised.
​1) Open help
2) Open ask wattBot
3)First type "Message the Team" post your question
4) Takes up to 2 days for a PP team members response or sooner
5) Look back in the APP for the response - if you forget you get a text prompt as a reminder
Everything is impermanent
Nataly
Rank
Hi @pdurrant

Welcome to the Community ;-)))
Just to let you know I've edited your thread to remove any personal info (as it's a pubic forum) and changed it to 'Payments'.

Thanks for flagging this up @Duppy and you're totally right - if you tap 'Balance and payments' in the app and then 'transaction history' you can see your account balance, your payments and your energy costs.

Hope this helps?

Looks like you've had some great replies already, thanks @Strutt G and @Gwyndy - on it!💪
Strutt G
Userlevel 7
Badge +9
Sorry Nataly spelt your name wrong
Everything is impermanent
Bev
Userlevel 7
Badge +9
Looks like it’s a day for spelling mistakes! Nataly, what kind of forum is it? 😂😂😂😂
Enjoy the simple things in life
Strutt G
Userlevel 7
Badge +9
Its a forum for misfits like us
Everything is impermanent

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