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Payments

  • 22 October 2020
  • 4 replies
  • 60 views

Hello, 

I need to make a payment to yourself from 12th august- 17th September however I do not know the balance and am unsure how to complete this. 

 

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Best answer by Angelabikerbabe 22 October 2020, 16:20

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Do you not have your statement,  which will show your balance? Go to the app>your account>statements.

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317

Or if you have switched away from PP, your final statement will tell you your balance, which you will get after approx 6 weeks of leaving. If you owe to PP them the final balance will be taken by DD.

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Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Do you not have your statement,  which will show your balance? Go to the app>your account>statements.

https://community.purepla.net/payments-31/one-off-payments-to-pure-planet-10317

Or if you have switched away from PP, your final statement will tell you your balance, which you will get after approx 6 weeks of leaving. If you owe to PP them the final balance will be taken by DD.

Userlevel 7
Badge +9

Hi @Nicoledonnelly 

Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers, but they are often a helpful bunch!

No-one here has access to your account, but we may be able to help. Can you explain why you need to make a payment for this particular period? 

I'm guessing you might have moved in or moved out?

In general, if you owe Pure Planet money they email a statement that explains what you need to pay and how to pay it.

We'll look forward to some more info and see what we can do to help

Stephen

HI, yes I moved into a property!

 

Userlevel 7
Badge +9

That's great @Nicoledonnelly , I'm glad I guessed right!

Does this FAQ help?

https://community.purepla.net/moving-home-42/moving-in-property-supplied-by-pure-planet-10312

Post back if not

Stephen

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