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Pay more

  • 21 May 2019
  • 1 reply
  • 28 views

I am showing £300 in debt on my account I want to pay more on my direct debit to reduce the bill. How do I do this? Thanks
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Best answer by Strutt G 21 May 2019, 13:19

Good morning Lorna2jane,

Welcome to the community.

As this is your first post when did you join?
Just curious because PP does carry out DD reviews seasonally twice a year.

However, you need an adjustment now, so proceed to the APP and follow this method to get a PP teams members response.

Open the APP - Open Help - Open ask wattBot
You must first type: "Message the Team" then post your request for a DD review.
A team member will respond within 2 days or sooner back with bot.

Just one more point I guess you are sending meter reads frequently or at least monthly when you receive a reminder from PP.

Look out for more customer feedback and always revert back for advice.

Have a great day
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Userlevel 7
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Good morning Lorna2jane,

Welcome to the community.

As this is your first post when did you join?
Just curious because PP does carry out DD reviews seasonally twice a year.

However, you need an adjustment now, so proceed to the APP and follow this method to get a PP teams members response.

Open the APP - Open Help - Open ask wattBot
You must first type: "Message the Team" then post your request for a DD review.
A team member will respond within 2 days or sooner back with bot.

Just one more point I guess you are sending meter reads frequently or at least monthly when you receive a reminder from PP.

Look out for more customer feedback and always revert back for advice.

Have a great day

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