Solved

Overcharged on monthly bill

  • 1 April 2019
  • 6 replies
  • 883 views

I have been overcharged in a monthly bill. How do I contact anyone to ask them?
icon

Best answer by Strutt G 1 April 2019, 17:23

Hello Lilie,

Welcome to the community.

Your monthly emailed statement (not a bill) works out OUR current balance from usage, metre reads and direct debits.
Our direct debits are reviewed twice per year by PP who may or may not adjust what we pay re account in credit or debit.
The account was set up to be approx 1 month in credit hence the advanced payment.

If you need to contact PP then proceed open the help in the APP.
Open ask wattBot - First Type..."Message the Team" and post your concerns.
Could take up to 2 days for a response but often a response is sooner.

If you would like to explain further why you feel you have been overcharged then many other members will provide some feedback.

Hope this assists in some way.
View original

6 replies

Userlevel 7
Badge +9
Hi LILIE.
for contact you need to message the team via wattbot in the help section.
The community may be able to help, how do you feel you have been overcharged?
Userlevel 7
Badge +9
Hello Lilie,

Welcome to the community.

Your monthly emailed statement (not a bill) works out OUR current balance from usage, metre reads and direct debits.
Our direct debits are reviewed twice per year by PP who may or may not adjust what we pay re account in credit or debit.
The account was set up to be approx 1 month in credit hence the advanced payment.

If you need to contact PP then proceed open the help in the APP.
Open ask wattBot - First Type..."Message the Team" and post your concerns.
Could take up to 2 days for a response but often a response is sooner.

If you would like to explain further why you feel you have been overcharged then many other members will provide some feedback.

Hope this assists in some way.
Hi My account is in Credit. Please can someone respond to me
Please can someone contact me about me account?
Userlevel 7
Badge +8
LILIE;39807:
Please can someone contact me about me account?


You have been advised on your previous posts, the community cannot help with account related matters. Contact the team via Wattbot
Good morning @LILIE
Thanks for posting.
FYI I've merged your posts into one thread. This is just to stop us all having duplicate chats around the community.
Have you tied the suggestions from @Jon1 @Strutt G and @Duppy ?
They're all spot on 🆙

Reply