I have used Pure Planet for the past year for my student flat and was mostly satisfied.
However, now during my switch, even though I intend to use pure planet next year again,
the estimate for my final bill is too high and my app has been reset so I cannot provide a meter reading
there and when I sent pictures of my meter reading to email@example.com I do not receive any kind of answer.
What is the best way to move forward. I am a huge proponent of pure planet and the new economy, but quite frankly
the customer service is pretty lacklustre. I have also tried using WattBot, but whenever I try to send a message it seems
to be loading, but my message does not get through. Anybody can provide any advice on this subject matter?
Best answer by Marc
You've switched to a new supplier and given them opening meter readings?Check out this FAQ
which explains what happens to those. They'll be validated and then sent to us to close your account.
Hope this helps