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over payment

  • 20 August 2019
  • 1 reply
  • 179 views

Hi
If there is overpayment how do request return?
Thank you
Ania
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Best answer by woz 20 August 2019, 13:45

hi Ania
do you mean overpayment or do you mean you think your balance on the statement is higher than you'd like it to be.
After you've paid the direct debit your balance should be about a months average payment. (it will fluctuate but don't forget it's paid at the start of your billing period)
If you think it's too high go to help, ask wattbot, type message the team and ask PP to review it. Replies within 24 hrs
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Userlevel 7
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hi Ania
do you mean overpayment or do you mean you think your balance on the statement is higher than you'd like it to be.
After you've paid the direct debit your balance should be about a months average payment. (it will fluctuate but don't forget it's paid at the start of your billing period)
If you think it's too high go to help, ask wattbot, type message the team and ask PP to review it. Replies within 24 hrs

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