Gren
Best answer by Strutt G
Hello Gren,
Sounds like you've built up too much credit.
Our accounts should hold some credit as per the rolling advanced payment for our clean energy from the offset so approx 1 month.
PP do carry out seasonal reviews and adjust our DD's, but you do not have wait for this process... so proceed to contact PP and ask for a review.
Got to the APP: -
1) Open help
2) Open ask wattBot
3)First type "Message the Team" post your question
4) Takes up to 2 days for a PP team members response or sooner
5) Look back in the APP for the response - if you forget you get a text prompt as a reminder
Have a great day and hope all pans out to your satisfaction
NB: I've just noticed the previous advice you was give earlier in the month?
https://community.purepla.net/threads/5253-Credit-in-my-account
View original
Sounds like you've built up too much credit.
Our accounts should hold some credit as per the rolling advanced payment for our clean energy from the offset so approx 1 month.
PP do carry out seasonal reviews and adjust our DD's, but you do not have wait for this process... so proceed to contact PP and ask for a review.
Got to the APP: -
1) Open help
2) Open ask wattBot
3)First type "Message the Team" post your question
4) Takes up to 2 days for a PP team members response or sooner
5) Look back in the APP for the response - if you forget you get a text prompt as a reminder
Have a great day and hope all pans out to your satisfaction
NB: I've just noticed the previous advice you was give earlier in the month?
https://community.purepla.net/threads/5253-Credit-in-my-account
