Best answer by Angelabikerbabe
are you overcharged because of estimated readings?
if so, you need to submit actual readings.
anything else ,You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team'
then you can send them your message. Might take a couple of days to get back to you, but they will