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No money taken yet

  • 10 November 2020
  • 2 replies
  • 37 views

Hi everyone 

I joined pure planet in October and have sent two lots of meter readings. No money has been taken and my account say my next D/D will be taken 20th December 

Thank you

Angela Adams 

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Best answer by woz 10 November 2020, 19:16

@AlegnaSmada 

hi Angela

Have you checked the status of the (supposed) direct debit with your bank? Is it there?

Your post implies payments have been made.

Also have you had any statements, you should get the first statement by email a month after you switched in. (Does it say if any payments have been made? I’m thinking that any payments have come from the wrong bank ?)

The first DD should have gone out the day you switched.

Can you check and post back for further advice?

I don’t work for PP.

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Userlevel 7
Badge +10

@AlegnaSmada 

hi Angela

Have you checked the status of the (supposed) direct debit with your bank? Is it there?

Your post implies payments have been made.

Also have you had any statements, you should get the first statement by email a month after you switched in. (Does it say if any payments have been made? I’m thinking that any payments have come from the wrong bank ?)

The first DD should have gone out the day you switched.

Can you check and post back for further advice?

I don’t work for PP.

Userlevel 7
Badge +10

@AlegnaSmada and it took me an hour to realise your user name was your name/name backwards/(backwards)… 

oh dear….

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