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BTW, I have also tried raising this on WattBot on the app. I ask the question and the hourglass icon just keeps revolving and there is no response. Tried this twice and waited for about 20 mins with no response.
Best answer by Nataly
I've passed this on to our Member Services team to look into and get a final statement out to you - really sorry about that, they're looking into what's caused the delay.
If there's any issues they'll send you an email. Or if you have an issue with the final statement you can reply to that email and the team will pick it up for you
Glad the Community could help!