“A couple of weeks ago we suggested a new Direct Debit schedule to get your account back on track, and a temporary six month payment plan to reduce your debit balance. We've now adjusted your schedule to the new amounts.
Your next payment of £123.23 will be taken on 2 November.
Your temporary payment plan is included in your Direct Debit. After six months, these extra payments will automatically stop.”
Considering my usage is pretty much zero- I find this absolutely appalling! I’m already paying for units that I’m not using and the price has tripled!
Can someone please advise on how I can resolve/go about formally complaining about this?
Best answer by stephenrand
Did you receive the email two weeks ago? Your payments can't be changed without you being informed, which was the purpose of that email. So reply immediately.
The other key question is whether you have been submitting monthly meter readings? I'm guessing that your statement is being based on estimated readings that don't take into account the very low usage. I would submit a meter reading immediately.
If my assumptions are incorrect, please post back and your fellow customers will offer further advice.
But first, reply to the email!
PS You can't be charged for energy you haven't used!!