I have been wondering what the minus figure I have on my account balance is.
Am I not on a standard contract with Pure Planet, which should mean paying the same fee every month?
Best answer by Angelabikerbabe
If you have a minus figure , this means your account is in debit. Your DDs are too low.
You should always be in credit by approx 1 months' DD amount.
Your DDs should be the same for 6 months of the year, then higher for 6 months for the winter.
If you go to your 'balance and payments' screen on the app this will show you all your payments and further down it shows your DD amounts.
If you are in debit, it's worth contacting PP, via Wattbot, asking to increase your DDs.
you're talking to other customers on this forum.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team' ,
then you can send them your message. Might take a couple of days to get back to you, but they will.