I really need help please.
I’m listed under vulnerable and therefore pure planet should of been coming to my house to take meter readings. Apparently this was only done a few days prior to ceasing as i was told my account was £550 in debt which needed to be paid. I explained that i couldn’t make a card payment for this as i’m on universal credits due to covid but last month they £394.98 and this month apparently doing they are taking the same when normally my bill is £144.65.
When I spoke to the lady on the phone I did explain all this and the one thing she was going to do she’s not done which is the energy grant im entitled to which you can’t apply for now with either company.
I have tried to get a refund but that can’t happen due to ceasing and shell can’t help as switch hasn’t officially gone across as they not emailed me an account number.
So my question is do i just cancel my DD and inform bank or will this affect my credit rating IDK?
Best answer by NatalyView original