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My payments

  • 4 February 2019
  • 1 reply
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Hi I have just received my bill and have the following questions:

- where does it show my monthly direct debit payments?

- the electricity kWh shows different amounts I.e 2.9300 for some and 3.2200 for some- why?

Can you please explain.

Jayhaytch
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Best answer by woz 4 February 2019, 13:26

hi Jayhaycth
If you go to the top of the statement, about 3 lines down it says payment received, in most cases that is the amount of your direct debit.
The two prices for electric (and gas) are because there was a price increase on 15th Jan and PP charged the lower rate for usage up to 14th and the higher rate thereafter.
Jayhaytch;22596:
Hi I have just received my bill and have the following questions:

- where does it show my monthly direct debit payments?

- the electricity kWh shows different amounts I.e 2.9300 for some and 3.2200 for some- why?

Can you please explain.

Jayhaytch
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Userlevel 7
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hi Jayhaycth
If you go to the top of the statement, about 3 lines down it says payment received, in most cases that is the amount of your direct debit.
The two prices for electric (and gas) are because there was a price increase on 15th Jan and PP charged the lower rate for usage up to 14th and the higher rate thereafter.
Jayhaytch;22596:
Hi I have just received my bill and have the following questions:

- where does it show my monthly direct debit payments?

- the electricity kWh shows different amounts I.e 2.9300 for some and 3.2200 for some- why?

Can you please explain.

Jayhaytch

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