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My mother has passed away I need to change the acc name and bank details to my own

  • 23 October 2020
  • 5 replies
  • 120 views

Absolute nitemare of a site! How do I talk to a human and not a bot who hasn't a clue how to answer my query!?

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Best answer by woz 23 October 2020, 16:33

hi @ethily 

I’m sorry for your loss. A member of the team will contact you.

Here’s the official FAQ

https://community.purepla.net/getting-in-touch-39/bereavement-what-do-i-do-if-the-account-holder-passes-away-10360

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5 replies

Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

There are no call centres with PP, it is an app-based company.

Is there something we can help and advise you about? 

Yes my mother has passed away I need to change the acc name and bank details to my own as I now live at the property and claim a high credit amount on the account.

Userlevel 7
Badge +10

hi @ethily 

I’m sorry for your loss. A member of the team will contact you.

Here’s the official FAQ

https://community.purepla.net/getting-in-touch-39/bereavement-what-do-i-do-if-the-account-holder-passes-away-10360

Userlevel 7
Badge +8

Hi 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

So sorry for your loss. 

.here is a link explaining everything  :

https://community.purepla.net/getting-in-touch-39/bereavement-what-do-i-do-if-the-account-holder-passes-away-10360#ckb_start

Hi @ethily 

I’m so sorry to hear of your loss. 

Looks like other Members have already provided the link to our FAQ - I’m also sending you a direct message about this now. 

I’ve also flagged this with our Member Services team - they’ve let me know they replied to your WattBot chat on 20 October and today (23 October). If you head back into ‘ask a question’ you should be able to view their replies? Don’t worry - they’ll get this sorted for you. 

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