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My Gas meter reading photo

  • 12 October 2020
  • 3 replies
  • 21 views

For some reason you have failed to start my dual power at the same time. You have just asked me for a Gas meter photo and reading. I have entered the reading but there appears to be nowhere to upload the photo. I will attempt to upload this but I have no idea of whether or not you will get it. Not the most impressive of starts.

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Best answer by Angelabikerbabe 12 October 2020, 11:40

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.


You can  send a message and a photo to the team directly via Wattbot.

if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',

Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'

You can then type in your message (and any photos), then send it

Might take a couple of days to get back to you, but they will

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3 replies

Userlevel 7
Badge +8

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.


You can  send a message and a photo to the team directly via Wattbot.

if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',

Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'

You can then type in your message (and any photos), then send it

Might take a couple of days to get back to you, but they will

Thank you Angelabikerbabe, with your kind help I have sorted this problem, I hope.

Userlevel 7
Badge +8

No problem, glad you're sorted. 

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