Could you please explain?
Best answer by stephenrand
I understand the model, but if the estimated Direct Debit is completely off the reality, is there a review/correction being done by PP and how does it work?
First, if you have been at the property for a year and have your current supplier's statements, it's easy to get the estimate pretty close.
If that's not possible, then you can ask for a review of your direct debits at any time - and every six months Pure Planet check to see if you are on track, and if not they suggest a change. I've just had an email after my regular check.