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My DD is only £24 per month

  • 10 February 2019
  • 4 replies
  • 459 views

I am know in dethd of £233
Can you tell me why.
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Best answer by Angelabikerbabe 10 February 2019, 16:08

Hi, if you go to Wattbot and type in 'message the team' then you can send them a message about it . Might take a couple of days to get back to you, but they will.
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4 replies

Userlevel 7
Badge +8
Hi, if you go to Wattbot and type in 'message the team' then you can send them a message about it . Might take a couple of days to get back to you, but they will.
HBB;23260:
I am know in dethd of £233
Can you tell me why.my DD should have been £70 per month when i signed up it was
You made it £24 per month.
Userlevel 7
Badge +8
Hi, you need to go through Wattbot. Go onto PP app, click on the 3 lines at the top right hand corner, then click help, then Ask Wattbot. Then type ' message the team ' then you can send them a message.
Userlevel 7
Badge +10
hi HBB
As suggested you need to "message the team" in help in the app, it sounds like a simple error, but it might also be worth checking that your meter numbers match those on the statement. I'm sue PP will suggest a DD plan which suits to allow you catch up.
HBB;23264:
HBB;23260:
I am know in dethd of £233
Can you tell me why.my DD should have been £70 per month when i signed up it was
You made it £24 per month.

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