Monthly payments

  • 31 January 2019
  • 1 reply

I have just joined pure planet I have had a email today to confirm my first payment goes out tomorrow.i have just checked my account and my old supplier has taken this month's payment out. I thought pure planet would stop this from happening when switching. Do I wait see if they do and get a refund or do I have to chase my old supplier up myself

1 reply

Userlevel 7
Badge +9
Hello dave and welcome.
Sadly PP or any other supplier have the ability to stop the old supplier from taking payments. If you contact your old supplier and ask them to stop or reduce any more DD payments. Once they produce a final bill then any credit will be refunded to the bank acct the DD is paid so its wise not to cancel it as that will delay any refund.